Frequently Asked Questions

Shipping & delivery

When will my order arrive?

Orders are prepared for dispatch on the next business day. Standard delivery typically arrives 7–10 business days after dispatch. Delivery times may vary by destination and carrier.

Do you offer free shipping?

Yes. Standard shipping is free on orders of US$69 or more to supported destinations. Shipping options and any applicable charges are shown at checkout.

Orders

Can I change an order?

Contact us as soon as possible at cneveService@outlook.com. Include your order number and the email used at checkout. We will review your request before the order enters fulfillment.

How can I track an order?

Visit our Track Your Order page or contact our support team with your order number and checkout email.

Returns & support

Can I request a return?

Please review our Refund Policy before submitting a request. To get started, email cneveService@outlook.com with your order number and a short description of the issue.

How can I contact Cneve?

Email cneveService@outlook.com or use our contact form.